CRSB since 2000
A Trusted Debt Recovery Partner in Malaysia
Established in April 2000, Chain Resources (M) Sdn Bhd is a wholly owned Bumiputera company delivering structured Debt Recovery Services Malaysia across consumer and commercial portfolios.
For over two decades, we have supported banking institutions, telecommunications providers, corporate organizations, government linked companies, and educational institutions through disciplined, governance driven recovery frameworks.
Our focus is simple protect institutional reputation while improving portfolio performance.
Industries We Served
Specialized Recovery Solutions Across Key Industries
We tailor our recovery strategies to the operational and regulatory requirements of each sector.
Banking & Financial Institutions
Expert debt recovery services for banks and financial institutions, focused on non-performing loans, credit risk management, and regulatory-compliant collection solutions to improve asset recovery and financial stability. VIEW MORE
Corporate & SME
Professional debt collection and credit management solutions for corporations and small and medium enterprises (SMEs), helping businesses recover outstanding payments, improve cash flow, and reduce financial risk. VIEW MORE
Insurance & Takaful
Specialized premium recovery and receivables management services for insurance companies and takaful providers, ensuring compliant and efficient collection processes while maintaining customer relationships. VIEW MORE
Telecommunications
End-to-end telecom debt recovery services designed to manage overdue accounts, reduce bad debt, and support customer retention through ethical and compliant collection strategies. VIEW MORE
Government & GLC
Structured and transparent recovery solutions for government agencies and government linked companies (GLCs), ensuring full regulatory compliance, accountability, and efficient public sector debt management. VIEW MORE
Educational Institutions
Reliable tuition fee recovery and account receivable management services for schools, colleges, and universities, helping institutions maintain financial sustainability and operational efficiency. VIEW MORE
How we work
Across Every Client That Matters
Our Core Services
Structured Solutions Across the Recovery Lifecycle
Debt Management & Recovery
Debt recovery for banks, specializing in NPL management and compliant collection solutions. VIEW MORE
Field Investigation & Verification
On-ground verification and debtor assessment through nationwide field operations. VIEW MORE
Pre-Legal Recovery Services
Where data, discipline, and decisions come together to power smarter debt recovery. VIEW MORE
Portfolio Acquisition & Capital Recovery
Accurate reconciliation and transparent reporting to ensure clear and accountable post-recovery settlements. VIEW MORE
Leadership
Executive Leadership
Dato’ Mohd Shahrom Bin Mohd Rafik, DIMP
Group Managing Director
Mr. Sean Jamie Pakiesamy
Group Opertaion Director
Ms Marlia Amirul
Chief Finance Officer
Recognition
Trusted. Proven. Recognized.
We are proud to be recognized by leading financial institutions for recovery excellence and performance discipline.
RHB
AUTO FINANCE LEAN CATEGORY (PLATINUM GROUP) YEAR 2020
CHAMPION
Aiqon
TOP MEMBER OF SEPTEMBER 2021 - AMBANK
GOLD AWARD
AEON
TOP PERFORMER AWARD FYE2024
1st RUNNER UP
Our Core Principles
- Integrity in Every Engagement.
- Compliance Without Compromise.
- Accountability Through Transparency.
- Respectful and Ethical Recovery Practices.
- Structured, Data Driven Decision Making
Why Institutions Choose CRSB
- Established Since 2000.
- Governance and Compliance Driven Framework.
- Nationwide Operational Coverage.
- Technology Enabled Recovery Systems.
- Structured Escalation and Case Management.
- Integrated Portfolio Lifecycle Solutions.
